New York Retail Workplace Violence Prevention Training

What your employer must give you

This course teaches the New York standard and how prevention, de-escalation, emergency response and supervisor duties are supposed to work. The specific policy, people, exits and devices belong to your employer, and section 27-e requires them to provide these. Make sure you can find each one before you finish:

• Your employer’s written retail workplace violence prevention policy, and where to read it — it must be given to you on hire and annually after that.
• Whether your employer has 50 or more New York retail employees, because that is what decides whether your training repeats every year or every two years.
• The primary and an alternate route for reporting a threat or an incident, including one to use when the concern involves your normal contact.
• Your store’s actual emergency contacts and when to call 911 rather than an internal number.
• The real exit list or floor map for your store, and the emergency meeting or assembly places.
• The evacuation and sheltering procedures for your actual work area — a generic diagram is not a substitute.
• The type and location of any alarm or emergency device in your store, and how to operate it.
• Whether a silent response button applies to you — it is required only where the employer has 500 or more New York retail employees, from January 1, 2027 — and if so, the device and how to use it.
• Your store’s areas with previous security problems and the controls now in place for them.
• Who your supervisors and managers are for emergency purposes, and the escalation chain.
• The security contacts and the response process your employer uses.
• The written training materials in your primary language, where NYSDOL publishes a model translation for it.

If your employer has not given you these, ask. Reporting a workplace violence concern in good faith is protected — section 27-e requires the policy to state that retaliation against you for doing so is unlawful.