Training Support Team

Training & Certification Support

Get help with courses, certificates, team accounts, and billing. Our support team is here to help.

Course & Enrollment

Questions about course access, enrollment, or getting started

[email protected]

Response: < 4 hours

Certificates & Records

Certificate issues, reprint requests, or compliance records

[email protected]

Response: < 24 hours

Team & Fleet Accounts

Bulk enrollment, team dashboard, or compliance tracking

[email protected]

Response: < 24 hours

Billing & Refunds

Payment issues, invoices, or refund requests

[email protected]

Response: < 48 hours

Send a Message

Can't find what you need? Our team is ready to help.

Support Hours

Monday - Friday: 8am - 6pm EST

Email monitored 7 days/week

Trusted Training Provider

25,000+ drivers and safety professionals trained. DOT/FMCSA compliant courses.

Frequently Asked Questions

How do I access my course after purchase?

After payment, you'll receive an email with your login credentials. Click "Start Training" on the course page and enter your email to access your course.

Can I get my certificate resent?

Yes! Email [email protected] with your name and email used during purchase. We'll resend within 24 hours.

What's your refund policy?

We offer a 30-day money-back guarantee if you haven't completed more than 50% of the course. Contact [email protected] for refund requests.

Can I transfer my license to someone else?

Individual licenses are non-transferable. For team accounts, contact [email protected] to manage seat assignments.

How long do I have access to the course?

Individual courses include lifetime access. You can revisit the materials anytime for refresher training.